Privacy Policy

Last Updated: 6th of August 2024

This Privacy Policy describes how Callypso Inc. (“Callypso,” “we,” or “us”) collect, use, disclose and otherwise process information about you. This Privacy Policy applies to information we collect when you access or use our website and other online products and services (collectively, our “Services”), or when you otherwise interact with us, such as through our customer support channels, or on social media.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

CONTENTS

• Collection of Information
• Use of Information
• Disclosure of Information
• Transfer of Information
• Individuals in Europe
• Contact Us

COLLECTION OF INFORMATION

The information we collect about you depends on how you interact with us or use our Services. In this section, we describe the categories of information we collect and the sources of this information. When you browse our public website as a consumer to explore our Services or to learn more about us (“General User”), the information we collect and use is different from the information we collect if you are a Callypso business user (“Business User”) or a Business User’s authorized registered user (“Registered User”) and purchase, use, or access our products or services.

Below, we describe the different ways we might collect information from you.

Information You Provide to Us

We collect information you provide directly to us.

General User

For example, as a General User, you may subscribe to our newsletter, schedule a demo, provide a testimonial, request customer support, or otherwise communicate with us. The types of information that we collect include your name, email address, country, company name, and job title, and any other information you choose to provide.

Business Users, Registered Users

If you become a Business User, we collect certain personal information directly from you and/or your Registered Users to facilitate our business relationship with you and provide you our products and services, such as order products, request customer support or otherwise communicate with us.

The types of information we collect from Business Users and Registered Users may include: name, email address, country, company name, CRM type, job title, and any other information you may choose to provide. If you make a purchase from us, we use third party payment processors to collect and process the following payment information: financial qualification and billing information, such as billing name and address, and credit card number.

Information We Collect Automatically

We automatically collect certain information about your interactions with us or our Services, including:

• Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
• Information Collected by Cookies and Similar Tracking Technologies: We use cookies that are essential for the operation of our Services.

Google APIs

Callypso’s use of information received from Google APIs will adhere to Google’s API Services User Data Policy, including the Limited Use requirements.

Callypso does not use data obtained through Google Workspace APIs for the purpose of developing, improving, or training any non-personalized or generalized AI or machine learning models. We ensure that all user data is processed strictly for the functionality and improvement of our services, adhering to privacy and data protection regulations.

Information We Collect from Other Sources

We obtain information from other sources. For example, we may collect information from identity verification services, advertising networks, data analytics providers, and mailing list providers. This information includes names, contact information, and employment information.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address.

USE OF INFORMATION

We use the categories of information we collect to provide, maintain, and improve our products and services. We also use the information we collect to:

• Provide, maintain, and improve our products and services;
• Send you technical notices, security alerts, support messages and other transactional or relationship messages;
• Communicate with you about products, services, and events offered by Callypso and others and provide news and information that we think will interest you (you can contact us or click “unsubscribe” to opt out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our products and services;
• Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Callypso and others; and
• Comply with our legal and financial obligations.

DISCLOSURES OF INFORMATION

In certain circumstances, we disclose (or permit others to directly collect) information about you. We disclose the categories of personal information described above in the following ways:

• Vendors and Service Providers. We make personal information available to our vendors, service providers, contractors and consultants who perform services on our behalf, such as companies that assist us with web hosting, delivery, payment processing, financing, fraud prevention, customer service, data enrichment, analytics, and marketing and advertising.
• If you provide a product review or testimonial, you grant us permission to publish your information (such as name and job title) on our Services. The public/other users of our Services will be able to see this information.
• Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We disclose personal information in response to a request for information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• To Protect the Rights of Callypso and Others. We disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Callypso, our users, the public, or others.
• Professional Advisors. We disclose personal information to our legal, financial, insurance and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• Corporate Transactions. We disclose personal information in connection with, or during negotiations of certain corporate transactions, including the merger, sale of Callypso assets, financing, or acquisition of all or a portion of our business by another Callypso.
• Corporate Affiliates. Personal information is disclosed between and among Callypso and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
• We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. Callypso processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

TRANSFER OF INFORMATION

Callypso is headquartered in the United States and we have operations and vendors in the United States and other countries. Therefore, we and those that perform work for us may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.

INDIVIDUALS IN EUROPE

This section supplements this Privacy Policy if you are in the European Economic Area (“EEA”), the United Kingdom, or Switzerland.

Legal Basis for Processing

When we process your personal information as described above, we do so in reliance on the following lawful bases:

• To perform our responsibilities under our contract with you (e.g., providing the products and services you requested).
• When we have a legitimate interest in processing your personal information to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).
• To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications).
• When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing your personal information, you may withdraw such consent at any time.

Data Subject Requests

You have the right to access to or deletion or correction of your personal information. You also have the right to object to certain processing or request we restrict certain processing. To exercise any of these rights, please contact us.

If you have a concern about our processing of personal information that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:

• For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
• For individuals in the UK: https://ico.org.uk/global/contact-us/
• For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html

Data Retention

We store personal information for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Privacy Policy.

Data Protection

Security procedures are in place to protect the confidentiality of your data. We enable encryption of sensitive data both at rest and in transit over public networks.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at kristiyan@callypso.co.